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What is accessibility in digital services?

Accessibility means that different digital services take into account different users, their needs and usage situations. Accessibility in digital services ensures that everyone can use the services as easily as possible.

The accessibility of online services in the public sector is regulated by the law on the provision of digital services. Accessibility means that a wide variety of users can use websites and mobile applications. This also means users with disabilities or those using technical aids. Accessibility also includes the principle of easy-to-understand online content.

The law requires that the contents published online comply with the international Web Content Accessibility Guidelines. WCAG (Web Content Accessibility Guidelines) is an international guideline on which the requirements are based. WCAG has three different goal levels for accessibility; A, AA and AAA.

Evaluation of accessibility

The accessibility of the Service manual is evaluated throughout the development life cycle and the service is designed with accessibility principles in mind.

In 2024, the accessibility of the service will be evaluated by an external provider. The observations and the accessibility report will then be added to the page.